The BBB’s mission is to be the leader in advancing marketplace trust. The BBB accomplishes this mission by:
- Creating a community of trustworthy businesses
- Setting standards for marketplace trust
- Encouraging and supporting best practices
- Celebrating marketplace role models, and
- Denouncing substandard marketplace behavior
Our aim is to promote and foster the highest ethical relationship between business and the public through voluntary self-regulation, consumer and business education, and service excellence.
We have been serving the people of the Mid-Atlantic region since 1920, and continue our proud commitment to help make the Mid-Atlantic region a better place to do business.