2011 BBB Inquiries and Complaints for the
Metro Washington DC and Eastern PA region
| Inquiries |
| 1 |
Home Contractors/Service/Repair |
959,015 |
| 2 |
Financial Services |
187,353 |
| 3 |
Roofing & Gutters |
157,722 |
| 4 |
Heating & Air Conditioning |
146,784 |
| 5 |
Auto Repair, Service & Parts |
143,788 |
| 6 |
Insurance Services |
79,743 |
| 7 |
Moving & Storage |
76,544 |
| 8 |
Auto Dealers ( New & Used) |
76,147 |
| 9 |
Plumbing/Septic & Sewer |
72,228 |
| 10 |
Lawn & Landscape |
59,519 |
|
| Complaints |
| 1 |
TV/Cable/Satellite/Internet Service |
4,714 |
| 2 |
Home Contractors |
2,746 |
| 3 |
Auto Repair, Service & Parts |
2,455 |
| 4 |
Auto Dealers (New & Used) |
2,316 |
| 5 |
Financial Services |
2,051 |
| 6 |
Telephone/Cellular |
1,930 |
| 7 |
Newspaper/Magazine Publishing & Sales |
1,808 |
| 8 |
Insurance Services |
1,438 |
| 9 |
Education |
1,395 |
| 10 |
Collection Agencies/Debt Settlement-Consolidation |
1,226 |
Total Inquiries and Web Visits for 2011: 5,071,355
Total Complaints for 2011: 46,297